Unit 3 - Lesson 3

3/1/2024 8:39:59 AM

KIẾN THỨC NGÔN NGỮ


Hãy cùng làm các bài tập về từ vựng thuộc Lesson 3 - Unit 3 ngay nhé!

Complete the text, using the words given.

The shopping of young people today are changing. Many of them like shopping online. They find it easy to look for things on the internet and buy them from their homes. The convenience of having deliver these products to their doorsteps is a key point. Young people also enjoy buying famous when they are . If they have any problems with what they bought, many websites have a customer service they can call. Another popular thing is shopping for used items, especially at . There, they can find good items at lower prices. Sometimes, they find special items that need some fixing when they explore these stores. However, they don't mind spending time and effort to them.

KỸ NĂNG NGÔN NGỮ


Hãy cùng làm các bài tập nghe, đọc hiểu, viết thuộc Lesson 3 - Unit 3 ngay nhé!

Listen to the audio and decide if the statements are True or False. Write T or F in each box.

1. The lecture is about the way people shop because of the birth of online shopping.

2. Online shopping was already popular in the early 1980s.

3. In the early days, people were concerned about sharing their address online.

4. eBay was one of the first websites to sell things online.

5. The COVID-19 pandemic increased the number of people shopping online.

Read the email and answer the questions.

The Shoe People
22 Circular Rd.
Castlerock, Northern Ireland

John Trimbald
JT Construction
22 Mark Lane Rd.
London, England

January 3rd, 2008

Dear Mr. Trimbald,

Thank you for your e-mail concerning the poor quality of our rubber-soled black work boots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of work boots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date, we have had no complaints about these work boots from customers who have used the protector spray. However, if you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.

Sincerely,
Stan Mason, President

What is the reason for the customer's complaint?

  • The boots did not arrive on time.
  • The soles of the boots are damaged.
  • The boots are too small.

Why is a representative visiting the customer's office?

  • To pick up the damaged boots
  • To sell sole protector spray
  • To discuss the quality of workboots

What was the method of the initial order?

  • By telephone
  • In person at a store
  • Online through a website

How many pairs of boots did the customer buy?

  • 3
  • 4
  • 5

What should the customer do if they remain unhappy after using the spray?

  • Contact the company's hotline
  • Receive a full refund
  • Get a discount on the next purchase

Write a complaint email (120-150 words) to the store about a product that you bought. The questions below may help you.

  • What did you buy?
  • When/Where did you buy it?
  • What are the problems with the item/delivery?
  • How did you try to solve the problems?
  • What do you want the store to do?